Refund policy

Last updated: 1 October 2026

Please read this policy carefully before placing your order.

Hygiene products

SaySmile Whitening Strips are personal oral-care products. For hygiene and safety reasons, we cannot accept returns or give refunds on any product that has been opened, used or had its seal or packaging broken. No replacement will be sent for opened products.

Cancellations

You may cancel your order for a full refund before it has been shipped. Once your order has been shipped, it cannot be cancelled. A refund can then only be considered once the product has been returned to us unopened, as set out below.

Unopened products

If you change your mind, you may return an unopened, sealed and unused product within 7 days of delivery. The product must be returned in its original condition and packaging, and you are responsible for the cost of return shipping. Once we have received and inspected the product, we will refund the purchase price to your original payment method. Original shipping fees are not refundable.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will replace the item or refund you, as required by law.

Results

Results vary from person to person depending on factors such as the natural shade of your teeth, diet, lifestyle and how consistently the product is used. We do not guarantee specific whitening results, and we do not offer refunds based on results or satisfaction with results. Always use the product as directed.

Non-refundable

  • Opened or used products
  • Products with broken seals or damaged packaging caused by the customer
  • Shipping fees
  • Dissatisfaction with results

How to contact us

To request a return or report a problem with your order, email us at support@saysmile.co.za with your order number. Our support hours are Monday to Friday, 08:00 – 16:00 (SAST). Support is by email only – we do not offer phone or WhatsApp support.

Nothing in this policy limits any rights you may have under the South African Consumer Protection Act or the Electronic Communications and Transactions Act.